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Right choice for New Car Service

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The fact is that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Wanting to get the most out of the car sales that occur towards the end of the year or just want to get your new car serviced in time for the holidays? Here is some sound advice from Chris`s Mechanical in Hawker.

Obtaining a new car is one of the most substantial investments the majority of people make, so it is sensible to do what you can to take care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

The fact is that you have the right to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You do not have to return the car to the dealership where you originally bought it for service or repairs. Provided the work is performed to the manfufacturers specifications by an acceptably qualified person and uses tolerable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Chris`s Mechanical mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Chris`s Mechanical mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Chris`s Mechanical will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the vehicle.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between extended, statutory and manufacturer warranties to avoid making the wrong decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be superseded by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on the watch for new car dealers who try to sell you extra “express” or “extended” warranties, often for free, when closing the deal. Normally these ‘augmented’ warranties may include quite distinct restrictions or provisions, and are not always what they are cracked up to be. Many times these contracts provide minimal additional benefits over and above the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealership.

Such contracts are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes possible increased travel times to get your car serviced or an increase in waiting times due to fewer available 0 or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services